Measuring the quality of health services using SERVQUAL: Evidence from Portugal

Título	Measuring the quality of health services using SERVQUAL: Evidence from Portugal
Publication Type	Book Chapter
Year of Publication	2018
Authors	Melo, ASofia, Santinha, G, Lima, R
Book Title	Handbook of Research on Modernization and Accountability in Public Sector Management
Edition	IGI Global
Pagination	300-318
DOI	10.4018/978-1-5225-3731-1.ch014