POLQUAL – measuring service quality in police traffic services

Título	POLQUAL – measuring service quality in police traffic services
Publication Type	Journal Article
Year of Publication	2013
Authors	Sarrico, C
Journal	International Journal of Quality and Service Sciences
Volume	5
Pagination	275-289
URL	http://dx.doi.org/10.1108/IJQSS-12-2012-0024
DOI	10.1108/IJQSS-12-2012-0024