An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design

Title	An integrated framework based on the ECSI approach to link mould customers' satisfaction and product design
Publication Type	Journal Article
Year of Publication	2010
Authors	Ferreira, I, Sarsfield Cabral, JA, Saraiva, P
Journal	Total Quality Management and Business Excellence
Volume	21
Pagination	1383-1401