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Publications

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2018

Quality management in universities: Towards an integrated approach?

Journal Article

2017

Assessing customer satisfaction and loyalty in the retail sector

Journal Article
Nonparametric Production Technologies with Multiple Component Processes

Journal Article
State of higher education 2015-16

Book
The European standards and guidelines for internal quality assurance

Journal Article
The European standards and guidelines for quality assurance in the European Higher Education Area in Portugal and the Czech Republic: Between the worlds of neglect and dead letters?

Journal Article
The integration of quality management in higher education institutions: A systematic literature review

Journal Article
The perceptions of quality management by universities' internal stakeholders

Book Chapter

2016

Academic staff quality in higher education: an empirical analysis of Portuguese public administration education

Journal Article

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