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] Title Type Year Filters: First Letter Of Title is M and Author is Ana Sofia Melo [Clear All Filters]
. “Measuring The Quality Of Health Services Using Servqual: Evidence From Portugal”. In Handbook Of Research On Modernization And Accountability In Public Sector Management, 300-318. IGI Global. Handbook Of Research On Modernization And Accountability In Public Sector Management, 2018. doi:10.4018/978-1-5225-3731-1.ch014.
. “Managing Performance In Higher Education Institutions: A Comparative Study Between Entrepreneurial Universities”. In Eair 33Rd Forum. Eair 33Rd Forum. Varsóvia (Polónia), 28-31 de agosto, 2011.
. “Measuring The Quality Of Health Services According To Gender, Age And Intermediate Management Units Using Servqual: Evidence From Portugal”. In 21St Annual Irspm Conference. 21St Annual Irspm Conference. Budapeste (Hungria), 5-7 de setembro, 2017.
