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. “The Reaction Of The Portuguese Stock Market To Iso 9000 Certification”. Total Quality Management 13. Total Quality Management (2002): 465-474.
. “Towards A Conceptual Model For Assessing The Quality Of Public Services”. International Review On Public And Nonprofit Marketing 7. International Review On Public And Nonprofit Marketing (2010): 69-86.
. “Understanding Attitudes Towards Public Transport And Private Car: A Qualitative Study”. Transport Policy 14. Transport Policy (2007): 478-489.
. “Understanding Attitudes Towards Public Transport And Private Car: A Qualitative Study”. Transport Policy 14. Transport Policy (2007): 478-489.
. “The Use And Misuse Of Statistical Tools”. Journal Of Materials Processing Technology 93. Journal Of Materials Processing Technology (1999): 288-292. doi:10.1016/s0924-0136(99)00178-8.
