%0 Conference Proceedings %B Iberian Conference on Information Systems and Technologies, CISTI %D 2013 %T Administrative modernisation and e-government: The case of Águeda | A modernização administrativa e o governo eletrónico: O caso de Águeda %B Iberian Conference on Information Systems and Technologies, CISTI %C Lisbon, 19-22 June %P 782-787 %G eng