?Measuring The Quality Of Health Services Using Servqual: Evidence From Portugal?. In Handbook Of Research On Modernization And Accountability In Public Sector Management, 300-318. IGI Global. Handbook Of Research On Modernization And Accountability In Public Sector Management, 2018. doi:10.4018/978-1-5225-3731-1.ch014.

Melo, Ana Sofia, and Hugo  Figueiredo. ?A Abrangência Das Atividades De Investigação E De Criação Cultural Das Instituições De Ensino Superior Politécnico: Definição De Dimensões De Análise E Seleção De Indicadores?. In Indicadores De Desempenho Para As Instituições De Ensino Superior Politécnico: Investigação Aplicada, Criação Cultural E O Impacto Regional, 157-171. Indicadores De Desempenho Para As Instituições De Ensino Superior Politécnico: Investigação Aplicada, Criação Cultural E O Impacto Regional. Lisboa: Edições Sílabo, Lda., 2017.

Melo, Ana Sofia, Gonçalo  Santinha, and Rosa  Lima. ?Measuring The Quality Of Health Services According To Gender, Age And Intermediate Management Units Using Servqual: Evidence From Portugal?. In 21St Annual Irspm Conference. 21St Annual Irspm Conference. Budapeste (Hungria), 5-7 de setembro, 2017.

Melo, Ana Sofia, and Hugo  Figueiredo. ?A Abrangência Das Atividades De Investigação E Criação Cultural Das Iesp E O Seu Impacto Societal: Dimensões De Análise E Seleção De Indicadores?. In Seminário ?Indicadores De Desempenho Para As Instituições De Ensino Superior Politécnico Investigação Aplicada, Criação Cultural E Impacto Societal". Seminário ?Indicadores De Desempenho Para As Instituições De Ensino Superior Politécnico Investigação Aplicada, Criação Cultural E Impacto Societal", 2016.

Melo, Ana Sofia, and Hugo  Figueiredo. ?Evaluación Del Desempeño Organizativo De Las Instituciones De Educacion Superior: Indicadores Para La Investigación Aplicada, Creación Cultural Y Su Impacto Territorial?. In Xiii Foro Internacional Sobre La Evaluación De La Calidad De La Investigación Y De La Educación Superior (Fecies). Xiii Foro Internacional Sobre La Evaluación De La Calidad De La Investigación Y De La Educación Superior (Fecies), 2016.

Melo, Ana Sofia, Hugo  Figueiredo, Pedro  Videira, and P.  Teixeira. ?Performance Management In The Portuguese Higher Education System: Main Patterns And Trends?. In Cher 29Th Annual Conference. Cher 29Th Annual Conference, 2016.

Melo, Ana Sofia, and Cláudia  Sarrico. ?Performance Management Systems And Their Influence On The Governance Structures Of Portuguese Universities: A Case Study?. In Incentives And Performance, 81-97. Incentives And Performance. Cham: Springer International Publishing Switzerland, 2015. doi:10.1007/978-3-319-09785-5\_25.

?Performance Management Systems And Their Influence On The Governance Structures Of Portuguese Universities: A Case Study?. Incentives And Performance: Governance Of Research Organizations. Incentives And Performance: Governance Of Research Organizations  (2015): 413-430.

Melo, Ana Sofia, Maria João e Ma Rosa, Hugo  Figueiredo, R.  Biscaia, Isabel  Machado, G. P Dias, and P.  Teixeira. ?Performance Indicators For Applied Research? Developing An Instrument For Positioning Polytechnic Higher Education Institutions?. In 37Th Eair Annual Forum Krems 2015 ?From Here To There: Positioning Higher Education Institutions?. 37Th Eair Annual Forum Krems 2015 ?From Here To There: Positioning Higher Education Institutions?, 2015.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?Performance Management Systems In Universities: Do Governance Structures Matter??. In Pma 2014 Conference. Pma 2014 Conference, 2014.

Melo, Ana Sofia, and Carlos  Rodrigues. ?Evaluating The Third Academic Mission: Merely ?Impressionistic???. In 54Th Ersa Congress. 54Th Ersa Congress. 26-29 August, Saint Petersburg, Russia, 2014.

Melo, Ana Sofia. ?Impacto Dos Estágios Curriculares Na Empregabilidade Dos Licenciados: A Visão Dos Stakeholders Internos?. In Seminar ?The Impact Of Internships On The Employability Of Graduates?. Seminar ?The Impact Of Internships On The Employability Of Graduates?, 2014.

Melo, Ana Sofia, and Carlos  Rodrigues. ?Evaluating The Third Academic Mission: Merely 'Impressionistic'??. In Regional Studies Association European Conference 2013. Regional Studies Association European Conference 2013. Tampere (Finlândia), 5-8 de maio, 2013.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?Performance Management Systems In Higher Education: A Comparative Study Between The Uk And Portugal?. In Pma Symposium 2013. Pma Symposium 2013. Loch Lomond (Escócia), 25-27 de junho, 2013.

Melo, Ana Sofia. ?Public Sector Reform: The State Of Performance Management In Portugal?. In 16Th Irspm Conference. 16Th Irspm Conference. Roma (Itália), 11-13 de abril, 2012.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?Factors Influencing Performance Management Systems In Universities: A Comparative Study Between The Uk And Portugal?. In Pma 2012 Conference. Pma 2012 Conference. Cambridge (Reino Unido), 11-13 de julho, 2012.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?Do Governance Structures Matter? Understanding The Influences On Performance Management Systems In Universities?. In 25Th Cher Conference. 25Th Cher Conference. Belgrado (Sérvia), 10-12 de setembro, 2012.

Melo, Ana Sofia. ?Governance Structures And Performance Management Systems In Universities: A Comparative Study Between The Uk And Portugal?. Dcspt. Dcspt. University of Aveiro, 2012.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?Changes In The Roles, Influences And Accountabilities Of Key Actors In Higher Education Institutions: A Comparative Study Between Portuguese And British Universities?. In 24Th Cher Conference. 24Th Cher Conference. Reykjavik (Islândia), 23-25 de junho, 2011.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?Managing Performance In Higher Education Institutions: A Comparative Study Between Entrepreneurial Universities?. In Eair 33Rd Forum. Eair 33Rd Forum. Varsóvia (Polónia), 28-31 de agosto, 2011.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?The Use Of Performance Information In British And Portuguese Higher Education Institutions: The Case Of Two Entrepreneurial Universities?. In 15Th Irspm Conference. 15Th Irspm Conference. Dublin (Irlanda), 11-13 de abril, 2011.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?Understanding The Effect Of Performance Management Systems On The Governance Of Universities: The Case Of A Portuguese University?. In 14Th Irspm Conference. 14Th Irspm Conference. Bern (Switzerland): 7-9 April, 2010.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?How Have Performance Management Systems Affected Governance Structures In Portugal: A Case Study?. In 23Rd Cher Conference. 23Rd Cher Conference. Oslo (Noruega), 10-12 de julho, 2010.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?The Influence Of Performance Management Systems On Key Actors In Universities, The Case Of An English University?. Public Management Review 12, no. 2. Public Management Review  (2010): 233-254.

?The Influence Of Performance Management Systems On Key Actors In Universities, The Case Of An English University?. Public Management Review 12. Public Management Review  (2010): 233-254.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?The Impact Of Performance Management Systems On The Governance Of Universities: The Case Of An English University?. In 22Nd Cher Conference. 22Nd Cher Conference. Porto (Portugal), September 10-12, 2009.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?Governance Structures And Performance Management Systems In Higher Education?. In 21St Cher Conference. 21St Cher Conference. Pavia (Italy), September 11-13, 2008.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?Research Design For Analysing The Relationship Between Governance Structures And Performance Management Systems In Universities?. Reflecting Education 4, no. 2. Reflecting Education  (2008): 68-81.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?The Effects Of Npm On The Measurement, Reporting And Management Of Performance In Higher Education: A Comparative Study Between Portuguese And British Universities?. In Workshop Organizado Pelo European Consortium For Political Research (Ecpr). Workshop Organizado Pelo European Consortium For Political Research (Ecpr). Rennes (France), April 11-16, 2008.

Melo, Ana Sofia. ?Governance Structures And Performance Measurement And Management In The Portuguese And British Higher Education Systems?. Public - Esade's Idgp Newsletter. Public - Esade's Idgp Newsletter  (2008): 16.

Melo, Ana Sofia. ?Governance Structures And Performance Management Systems In Universities?. In Research Meeting Of The Operations Management Group Of The Warwick Business School. Research Meeting Of The Operations Management Group Of The Warwick Business School. University of Warwick, Coventry (UK), May 21, 2008.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?The Effect Of Performance Management Systems On The Governance Of Universities: The Case Of An English University?. In Egpa Conference 2008. Egpa Conference 2008. Rotterdam (The Netherlands), September 3-6, 2008.

Melo, Ana Sofia, Cláudia  Sarrico, and Z.  Radnor. ?How Do Governance Structures Influence The Way Performance Is Measured And Managed In Higher Education Institutions? A Comparative Study Between Portuguese And British Universities?. In European Science Foundation-Liu Conference. European Science Foundation-Liu Conference. Vadstena (Sweden), September 15-19, 2007.

Melo, Ana Sofia, and E.  Brito. ?Comércio Em Águeda: Que Futuro??. In Xii Encontro Da Associação Portuguesa Para O Desenvolvimento Regional (Apdr). Xii Encontro Da Associação Portuguesa Para O Desenvolvimento Regional (Apdr). Viseu (Portugal), Instituto Politécnico de Viseu, September 15-17, 2006.

Melo, Ana Sofia. ?The Role Of Public Managers On Organisational Performance Measurement And Management. The Case Of Higher Education Institutions. A Comparative Study Of Portugal And The Uk?. In Seminário Do Centro De Estudos Em Governação E Politicas Públicas (Cegopp). Seminário Do Centro De Estudos Em Governação E Politicas Públicas (Cegopp). Aveiro (Portugal), Universidade de Aveiro, May 12, 2006.

Melo, Ana Sofia. ?Distritos Industriais Marshallianos: O Caso De Águeda?. Revista Portuguesa De Estudos Regionais 12. Revista Portuguesa De Estudos Regionais  (2006): 29-51.

Melo, Ana Sofia. ?Águeda: Um Distrito Industrial Marshalliano??. In 11º Encontro Da Associação Portuguesa Para O Desenvolvimento Regional (Apdr). 11º Encontro Da Associação Portuguesa Para O Desenvolvimento Regional (Apdr). Faro (Portugal), Faculdade de Economia (Universidade do Algarve), September 16-18, 2005.

Melo, Ana Sofia. ?The Bologna Process In Portugal And At The University Of Aveiro?. In Primera Reunión De La Red Europea De Grado En Comercio. Primera Reunión De La Red Europea De Grado En Comercio. Alicante (Espanha), Universidad de Alicante, September 27-28, 2005.

Melo, Ana Sofia, and E.  Brito. ?The Dynamics And The Competitiveness Of The Metal Furniture Sector In The Distrito Of Aveiro?. In 44Th European Congress Of The European Regional Science Association (Ersa). 44Th European Congress Of The European Regional Science Association (Ersa). Porto (Portugal), Faculdade de Economia (Universidade do Porto), August 25-29, 2004.

Melo, Ana Sofia, H.  Albergaria, and A.  Martins. ?The Portuguese Wine In International Markets?. In Xxiii World Congress Of Vine And Wine And The 78Th General Assembly Of The International Organisation Of Vine And Wine (Oiv). Xxiii World Congress Of Vine And Wine And The 78Th General Assembly Of The International Organisation Of Vine And Wine (Oiv). Lisboa (Portugal), Centro Cultural de Belém, June 23-26, 1998.