TY - CHAP T1 - A self-assessment of higher education institutions from the perspective of the EFQM Excellence Model T2 - Quality assurance in higher education. Trends in regulation, translation and transformation Y1 - 2007 A1 - Maria João e Ma Rosa A1 - Alberto Amaral ED - D.F. Westerheijden ED - B. Stensaker ED - Maria João e Ma Rosa JF - Quality assurance in higher education. Trends in regulation, translation and transformation PB - Springer CY - Dordrecht ER -