TY - CONF T1 - Measuring the quality of health services according to gender, age and Intermediate Management Units using SERVQUAL: Evidence from Portugal T2 - 21st Annual IRSPM Conference Y1 - 2017 A1 - Ana Sofia Melo A1 - Gonçalo Santinha A1 - Rosa Lima JF - 21st Annual IRSPM Conference CY - Budapeste (Hungria), 5-7 de setembro ER -