@inbook {1,
	title = {Change, leverage, suasion and intent: An historical excursion across three decades of change in higher education in Western Europe},
	booktitle = {Managing reform in universities. The dynamics of culture, identity and organisational change},
	year = {2013},
	pages = {19-40},
	publisher = {Palgrave Macmillan},
	organization = {Palgrave Macmillan},
	address = {London},
	issn = {978-1-137-28429-7},
	doi = {10.1057/9781137284297.0006},
	url = {https://doi.org/10.1057\%2F9781137284297.0006},
	editor = {G. Neave and B. Stensaker and Jussi V{\"a}limaa and Cl{\'a}udia Sarrico}
}
@inbook {Ana_Isabel_Melo11132386,
	title = {Let the devil choose: Frustration or anxiety in the wake of performance measurement in universities},
	booktitle = {Managing reform in universities: The dynamics of culture, identity and organisational change},
	year = {2012},
	pages = {81-97},
	publisher = {Palgrave},
	organization = {Palgrave},
	address = {Houndmills},
	doi = {10.1057/9781137284297},
	url = {http://doi.org/10.1057/9781137284297},
	author = {Cl{\'a}udia Sarrico and Ana Sofia Melo},
	editor = {B. Stensaker and Jussi V{\"a}limaa and Cl{\'a}udia Sarrico}
}
@inbook {Cardoso_2012,
	title = {Students{\textquoteright} perceptions of quality assessment: Is there an option besides treating them as consumers?},
	booktitle = {Managing Reform in Universities},
	year = {2012},
	pages = {135{\textendash}155},
	publisher = {Palgrave Macmillan},
	organization = {Palgrave Macmillan},
	address = {London},
	doi = {10.1057/9781137284297_8},
	url = {https://doi.org/10.1057\%2F9781137284297_8},
	author = {S{\'o}nia Cardoso and B. Stensaker and Jussi V{\"a}limaa and Cl{\'a}udia Sarrico}
}
@inbook {3172,
	title = {Is there a bridge between quality and quality assurance?},
	booktitle = {Managing reform in universities. The dynamics of culture, identity and organisational change},
	year = {2012},
	pages = {114{\textendash}134},
	publisher = {Palgrave Macmillan},
	organization = {Palgrave Macmillan},
	address = {Chippenham and Eastbourne},
	author = {Maria Jo{\~a}o e Ma Rosa and Alberto Amaral},
	editor = {B. Stensaker and Jussi V{\"a}limaa and Cl{\'a}udia Sarrico}
}
@inbook {Amaral2008,
	title = {How does the Bologna process challenge the national traditions of higher education institutions?},
	booktitle = {Cultural perspectives on higher education},
	year = {2008},
	pages = {245-263},
	publisher = {Springer},
	organization = {Springer},
	address = {Dordrecht},
	author = {L.G. Veiga and Alberto Amaral},
	editor = {Jussi V{\"a}limaa and O.-H. Ylijoki}
}
