@inbook {Ana_Isabel_Melo11132386, title = {Let the devil choose: Frustration or anxiety in the wake of performance measurement in universities}, booktitle = {Managing reform in universities: The dynamics of culture, identity and organisational change}, year = {2012}, pages = {81-97}, publisher = {Palgrave}, organization = {Palgrave}, address = {Houndmills}, doi = {10.1057/9781137284297}, url = {http://doi.org/10.1057/9781137284297} }