@article {Manatos_2017, title = {Quality management in universities: Towards an integrated approach?}, journal = {International Journal of Quality \& Reliability Management}, year = {2017}, pages = {00{\textendash}00}, publisher = {Emerald}, doi = {10.1108/ijqrm-04-2016-0046}, url = {https://doi.org/10.1108\%2Fijqrm-04-2016-0046}, author = {Maria Jo{\~a}o e Ma Rosa and Cl{\'a}udia Sarrico}, editor = {Ton van der Wiele} }