%0 Journal Article %J International Journal of Quality & Reliability Management %D 2018 %T Quality management in universities: Towards an integrated approach? %A Maria João e Ma Rosa %A Cláudia Sarrico %B International Journal of Quality & Reliability Management %I Emerald %V 35 %P 126–144 %G eng %U https://doi.org/10.1108%2Fijqrm-04-2016-0046 %R 10.1108/ijqrm-04-2016-0046