TY - JOUR T1 - Quality management in universities: Towards an integrated approach? JF - International Journal of Quality & Reliability Management Y1 - 2017 A1 - Maria João e Ma Rosa A1 - Cláudia Sarrico ED - Ton van der Wiele PB - Emerald UR - https://doi.org/10.1108%2Fijqrm-04-2016-0046 ER -