<?xml version="1.0" encoding="UTF-8"?><xml><records><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ana Rita Biscaia</style></author><author><style face="normal" font="default" size="100%">M. Rosa</style></author><author><style face="normal" font="default" size="100%">Patrícia Moura e Sá</style></author><author><style face="normal" font="default" size="100%">Cláudia Sarrico</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Assessing customer satisfaction and loyalty in the retail sector</style></title><secondary-title><style face="normal" font="default" size="100%">International Journal of Quality &amp; Reliability Management</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2017</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">https://doi.org/10.1108%2Fijqrm-03-2015-0039</style></url></web-urls></urls><number><style face="normal" font="default" size="100%">9</style></number><publisher><style face="normal" font="default" size="100%">Emerald</style></publisher><volume><style face="normal" font="default" size="100%">34</style></volume><pages><style face="normal" font="default" size="100%">1508–1529</style></pages><language><style face="normal" font="default" size="100%">eng</style></language></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>5</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ana Rita Biscaia</style></author><author><style face="normal" font="default" size="100%">Hugo Figueiredo</style></author><author><style face="normal" font="default" size="100%">I. Féria</style></author><author><style face="normal" font="default" size="100%">C. Borralho</style></author><author><style face="normal" font="default" size="100%">M. Rosa</style></author></authors><secondary-authors><author><style face="normal" font="default" size="100%">Sandra Saúde</style></author><author><style face="normal" font="default" size="100%">A.I. Melo</style></author><author><style face="normal" font="default" size="100%">C. Borralho</style></author><author><style face="normal" font="default" size="100%">G. P. Dias</style></author><author><style face="normal" font="default" size="100%">Hugo Figueiredo</style></author><author><style face="normal" font="default" size="100%">Isabel Machado</style></author><author><style face="normal" font="default" size="100%">I. Féria</style></author><author><style face="normal" font="default" size="100%">Paula Rocha</style></author><author><style face="normal" font="default" size="100%">R. Biscaia</style></author><author><style face="normal" font="default" size="100%">S. Lopes</style></author></secondary-authors></contributors><titles><title><style face="normal" font="default" size="100%">A especificidade da avaliação de desempenho do ensino superior politécnico: Proposta de um sistema de posicionamento das IESP</style></title><secondary-title><style face="normal" font="default" size="100%">Indicadores de desempenho para as instituições de ensino superior politécnico investigação aplicada, criação cultural e impacto regional</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2017</style></year></dates><publisher><style face="normal" font="default" size="100%">Edições Sílabo</style></publisher><pub-location><style face="normal" font="default" size="100%">Lisboa</style></pub-location><isbn><style face="normal" font="default" size="100%">978-972-618-875-9</style></isbn><language><style face="normal" font="default" size="100%">eng</style></language></record><record><source-app name="Biblio" version="7.x">Drupal-Biblio</source-app><ref-type>17</ref-type><contributors><authors><author><style face="normal" font="default" size="100%">Ana Rita Biscaia</style></author><author><style face="normal" font="default" size="100%">Pedro Teixeira</style></author><author><style face="normal" font="default" size="100%">V. Rocha</style></author><author><style face="normal" font="default" size="100%">M.F. Cardoso</style></author></authors></contributors><titles><title><style face="normal" font="default" size="100%">Higher education, human capital, and regional dynamics in Southern Europe</style></title><secondary-title><style face="normal" font="default" size="100%">Advances in Spatial Science</style></secondary-title></titles><dates><year><style  face="normal" font="default" size="100%">2017</style></year></dates><urls><web-urls><url><style face="normal" font="default" size="100%">https://www.scopus.com/inward/record.uri?eid=2-s2.0-85020185530&amp;doi=10.1007%2f978-3-319-49818-8_14&amp;partnerID=40&amp;md5=2739d891af7e06fdb5d08c475ac6471b</style></url></web-urls></urls><number><style face="normal" font="default" size="100%">9783319498171</style></number><pages><style face="normal" font="default" size="100%">323-344</style></pages><language><style face="normal" font="default" size="100%">eng</style></language><notes><style face="normal" font="default" size="100%">cited By 0</style></notes></record></records></xml>